My Op-Ed on Stories About Twitter, Etc.

I just read this fun op-ed from the Washington Post by Jeanne McManus.

It comedically devalues life in a Twitter world:

Which comes first? The Twitter or life itself? Are we writing about what we’re doing or are we writing about what we’re going to do or are we doing it because we need something to write about?

I enjoyed her short musing.  But now, I can’t find a link to follow her tweets anywhere on the entire op-ed page!  Nor have i been able to locate her through Twitter’s “Find People” tool. I’m bummed, as she sounds really interesting, whether these are her real tweets or not:

Jeanne has measured out her life with coffee spoons. Huh?

So I write my own public request to Ms. McManus… and to any other editor, writer, reporter who covers new and social media seriously or comically – on TV, in print or online: please share how we can follow you or become a fan on these new tools which you write about.

NPR’s Science Friday does a great job of this.  While driving from Annapolis to D.C. several weeks ago, @Padrepablo and I listened to Ira Flatow (@scifri) interviewing Tim O’Reilly (@timoreilly).  Ira repeatedly mentioned how we could follow them.  And caller Jeff Levy (@levyj413) – the EPA’s web manager – who talked about government and social media also shared how listeners could follow him. I’ve since learned a lot from following Mr. Levy.  I’d like to easily do the same from others.

Of course, privacy is a concern, so I understand if you don’t easily share your Twitter name with your article… but then could you consider separate public and private personas? When used correctly, I can only see sharing Twitter accounts as a great learning and conversation tool.

Taking my own advice, you can follow me @sherrymain.

Reporting and Marketing 2.0: Interactivites + Mashups

The New York Times and Washington Post probably do the best interactive graphics and stories. If more newspapers did original “interactivities,” I think their online readership could be sustained, or even grow.

Here’s a snapshot of Twitter Chat During the Super Bowl from the New York Times today. Click on the image to see the interactive map, and navigate the different categories in the left menu as you play the Game Timeline up top:

The Washington Post has done mash-ups of tweets, videos and photos on Google Maps, which is really, really easy to do. Here is the official Washington Post announcement that describes what they did for the 2008 Presidential Elections.

Perhaps there’s an advertisement opportunity here for papers to highlight particular buzz in unique colors for products (or brands) that are willing to pay the papers. (Of course, the anti-conglomerate, free-press side of me hopes this won’t ever happen. But the business degree side of me tells me it’s probably already in the works.)

On the flip side, another opportunity here is for market researchers to take a tweet-grid such as these and geo-locate where their products/brands are most or least popular. We’re definitely at the dawn of a new era of reporting and micro-marketing…

Implementing New and Social Media in Non-Profits

(Although I write this post with specific focus on higher education and non-profits, I think it’s a useful guide for start-ups looking to establish themselves on the Web as well.)

New and social media have been around for the last 15 years.  But not until recently have they truly become interactive and conversational.  The tools and communities that make up this medium continue to change the way we see, hear and touch the communities around us.

When I was hired as a communications director a few years ago, my job description in short was to educate the public about research, maintain a static website, and design print publications.  It quickly became apparent that the old ways weren’t working:

1. Information changes too fast. News gets old quick, and to print/re-print to keep up with changes became expensive, and environmentally unfriendly.
2. Were we telling the right stories? We were feeding what we thought our audience wanted to hear.  There had to be a way to “listen” so we could better apply our efforts.
3. Money and the Environment. The cost to print and mail materials – in dollars, trees and carbon footprint – are constant concerns in our world today.  In other words, corporate social responsibility.
4. Walking the talk. This is unique to us, but as a leading computing- and technology-focused institution, if we cannot connect in a way that demonstrates the power of computing and technology, then we have failed to communicate.

Thus, we slowly began to transform our communications strategy and have arrived at the tools that make up new media and social communications today. (All this, in addition to many traditional media efforts that we still practice.)  Here’s what we’re doing in higher education at UC Irvine’s Bren School of Information and Computer Sciences:

• RSS. If you do nothing else, offer an RSS feed to your news, blogs, event calendars, videos, etc.  You can probably gain 50% of your value simply by allowing your community to stay in touch with you, without having to actually check-in.
• Blogs. Both students and alumni blog about what’s on their mind.  Students most often talk about classes and social activities which paint a true picture of college life.  Alums keep in touch and share their experiences about ICS and being in the real world.  Both serve as great recruiting tools for students, parents and faculty.
• Multimedia. Video profiles, audio snippets and podcasts engage the audience in unique ways. Digital media is portable, and when done correctly, engaging.  We create videos profiling students, special lectures and events, etc. We maintain a presence on YouTube and Flickr.  Here’s an example of a marketing video:

• Social Networks. Today, we exist on LinkedIn and Facebook.  But only on these two networks, for the reasons that they are the most reputable, and our particular community are most active on these two social networks.  The beauty of participating in a social network it that its content is crowd-sourced – your community helps contribute to the cause.
• Twitter. This is an experiment, but an inexpensive one.  In fact, we automatically feed news through Twitter so that prospective students (@BrenAdmissions) and interested community members (@UCIbrenICS) can quickly follow us.  We also “listen” to buzz in our community through Twitter and make efforts to engage with the “twitterverse”.
• Second Life. TechCoast Island, our presence in Second Life houses a virtual Bren Hall.  For our ribbon-cutting ceremony, we invited guests from afar to join in the virtual celebration concurrent to the live events. Today, it is used to model real-world research in a virtual setting… an innovative solution to conserving resources and money. We’ve even held lectures and meetings at TechCoast.

• Share Functions. If someone wants to share and offer feedback on anything that is a part of your Web presence, let them.  It’s the best way to create buzz and spread news organically.  These functions can range from digg to del.icio.us to StumbleUpon and more.

These new and social media applications may not work for all ventures.  In fact, I urge that each organization explore and understand their community and resources before investing too much time into these mediums.  But given that you have an active online community that is willing to participate, and that you can produce enough content to keep your online presence from becoming stale, it’s worth at least giving the free resources a try.

Our strategy continues to change as quickly and often as technology and social media do.  I’m curious to hear what other non-profit and educational institutions are doing in this arena.  Do share!

Tag Clouds

I’m really fascinated by tag clouds.  I’m always on the look out for them, and I’m glad they are being used by the media more.  According to Wikipedia, tag clouds were spun originally from Flickr.

Tag clouds are the best way to find out in real-time what’s being talked about most, and how frequently.  Popular terms appear in a cloud, and the most popular appear in large, bolded font.  What makes tag clouds interesting – particularly when taking a snapshot of one document, such as Obama’s inauguration speech – is that you get a “sense” or “mood” for the tone of the speech, website or other collective of words and tags.

TweetDeck has an application called TwitScoop which lets me know what’s abuzz in the Tweetdom.  This is great for finding out about the latest news, like the recent USAir incident.

Above is a tag cloud from Obama’s inaugural speech today (via the LA Times).  To see comparison tag clouds from Obama, Bush, Clinton, Reagan, and Lincoln, visit Read, Write, Web (@rww).

And here are a few cool tag-cloud generating tools around the web:

• Wordle (My favorite so far)
• Tag Cloud Generator
• Tag Crowd

Link Twitter to Your Facebook Status

I often get the comment from my Facebook friends that I must be updating my status all day long.  In fact:

Twitter integrates really well with Facebook.  Let your Facebook friends know what you’re up to or what you find interesting by updating your Tweets (hopefully through a third-party Twitter app).  If you’re not already integrating the two, here’s a simple look at how.

1. Search “Twitter” in the upper right search box.  The Twitter App should be the top result that looks like this:



2. Click on “View Application”, then “Go to Application” and “Allow Access”:



3. Sign in at the prompt to your Twitter account from Facebook:



4. Once you’re signed in, “Allow Twitter to Update Your Facebook Status”:



5. Finally, click on “Allow Status Updates:

To see the Twitter App setting after setting up your Twitter feed to Facebook, simply click on “Edit” in your “Applications” window at the upper right of your “Home” page:

The Twitter App will default to the following setting, which I recommend:

That’s it!  If you have any questions, feel free to message me in Twitter @sherrymain or in Facebook.